Frequently Asked Questions
Everything you need to know about TETOTE home essentials, shipping, and more.
How long does shipping take for furniture and home decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, we use specialized freight carriers which may take 7-14 business days depending on your location.
What is TETOTE's return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture items.
Are your wooden products sustainably sourced?
Yes, at TETOTE we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber, ensuring that our materials come from responsibly managed forests.
Do you offer assembly services for large furniture?
Currently, we provide detailed assembly guides and all necessary hardware with every purchase. White-glove delivery and assembly services are available in select metropolitan areas for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna for larger home investments.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.